SHIPPING & RETURNS

DUE TO COVID , ORDERS MAY TAKE LONGER THAN USUAL TO RECEIVE

SHIPPING

We offer free shipping within the United States on all orders over $150 AUD.

Orders under $150 AUD are sent via USPS at a flat rate of $12.50 AUD per order. You have the option to pay for express shipping via UPS at a flat rate of $35 AUD. 

Please allow up to 24hrs for order processing. Orders are packed every 2-3 days. Domestic shipping has a standard delivery of 2-5 business days, rural areas please allow an extra 1-2 business days.

International Shipping is a flat rate of $25 AUD and will be sent via DHL express shipping. Orders over $300 AUD will receive free international shipping. Please allow 4 - 10 business days for delivery, depending on the destination country. Express shipping is available for a $45 AUD flat rate. 

A tracking number will be sent to you upon dispatch of your order. If you do not receive this, please email contact@asterandardor.com

We do not take responsibility for lost packages or items damaged in transit, but we are happy to follow this up with the shipping carrier for you.

For any other questions & inquiries, please do not hesitate to contact us. We’d love to hear from you.

 

DUTIES & TAXES

Delivery can sometimes be delayed due to customs, which is out of our control. Please note that customs, duties and taxes are not included in our prices. They are the responsibility of the customer.

 

RETURNS

We really hope that you love your swimwear as much as we do.

Items can be returned for a store credit via gift card, we do not offer refunds. Your gift card will be issued for the full value of your returned item, not including shipping fees or taxes and will not expire. 

Returns are accepted on all full-priced items, provided they are in their original condition. Items must be unworn, unwashed with all hygiene stickers and tags attached in original packaging.

We ask that you wear underwear when first trying on your items.

We reserve the right to reject any return that shows signs of wear or do not meet the above criteria.

Items must be postmarked within 14 days of receipt. Any items received thereafter may be declined for return. Refunds will be processed within 3-5 days of receiving.

We are not responsible for return shipping costs or any lost or stolen returns. Please include tracking and insurance to ensure your item is returned safely. Original Shipping fees are not refunded on the return.

International orders (all orders outside the United States) are subject to customs. Any duties associated with international orders are the responsibility of the customer. 

To initiate a return please email returns@asterandardor.com please write your oder no. in the subject line.

  

FAULTY ITEMS

For faulty items please email returns@asterandardor.com, our customer care team will arrange for the item to be repaired or replaced. Please include a few clear photos of the fault.